ECHHO is committed to providing safe, reliable, and accessible service options for the community including clients that have disabilities that require special consideration. To ensure that the best care is provided to those clients, ECHHO adheres to the requirements of the Americans with Disabilities Act and has an established Complaint Policy. Clients wishing to obtain a copy of ECHHO’s ADA Policy and/or file a complaint may request copies of ECHHO’s ADA Policy and/or a Complaint Form by contacting ECHHO:

Reasonable Accommodations

To ensure quality and fairness of service, ECHHO is committed to making reasonable modifications to its policies, practices, and procedures in order to avoid discrimination and ensure services are accessible to individuals with disabilities. Requests for modifications can be made by calling ECHHO’s Manager at (360) 379-3246. Anyone who believes that ECHHO has discriminated against them and denied transportation due to a disability can file a complaint.

Complaint Procedure

Complaints may be submitted to ECHHO’s Office Manager.
By phone: (360) 379-3246.
By email:
By mail via United States Postal Service:

1110 Jefferson St.
Port Townsend, WA 998368
Attn: Manager

For more details on the Complaint Procedure and Complaint Policy, please feel free to call our office and speak with the ECHHO Manager. We would be happy to assist you with this process in any way that we can.